QUALITY CONTROL UNIT
OVERVIEW
Quality Management Unit was established with the aim of enhancing patient safety and providing high quality patient care services to the patients through implementation and evaluation of recommended healthcare quality & safety initiatives across all units of the institution. We are committed to create and sustain a culture where quality is embedded from the grass-root level.
OUR APPROACH
The unit coordinates the quality assurance and client safety program through following functions.
01
Promote employee participation in management of quality by establishing Work Improvement Teams (WIT)
02
Conduct training of Work Improvement Teams
03
Maintain a database in staff training and conduct a planned In-service Training Programme
04
Conduct programs and workshops on quality improvement and patient safety
05
Initiate a quality culture in health institutions by introducing 5S concepts leading towards Total Quality Improvement
06
Assist in preparing strategic plans for the institutions with focus on reduction of waiting times, instituting a smooth patient flow, infection control and waste disposal
07
Implementation of standards, guidelines and protocols relevant to customer/ patient care
08
Maintain a computer based data system by collecting and analyzing data related to quality improvement of services
09
Promote an environment friendly healthcare institution
10
Conduct customer satisfaction surveys, and employee satisfaction surveys, maintain and take corrective action for public complaints
11
Encourage suggestion scheme in healthcare institutions.
12
Facilitate assessment and improvement of performance through regular monitoring of the programme using quality measurement indicators
13
Conduction of appraisal system
